Ask Whatever You Want
FREQUENTLY ASKED QUESTIONS
How long does it take to receive my order?
Delivery Time Per Destination
- Cairo: (3 – 4 business days)
- Other governorates: (4 business days – 1 week business days)
Do you accept returns and exchanges?
– Returns and exchanges are applicable within 14 days from receiving the order.
– To be eligible for an exchange or a return, your item must be in the same condition that you received, with tags intact and in its original package. You’ll also need the receipt or proof of purchase (order number).
– To start a return or an exchange, contact us via our various channels
- Instagram account
- WhatsApp on +201031197315
- Email: cs@heels-eg.com
What payment options do you accept?
- Cash on delivery.
- Online payments.
How can I know my perfect size?
– We provide an accurate size chart attached below every product to assist you.
– Once you’d like to talk to us, we’re here to listen you for feedback, complains or exchanges. You could reach out via our various channels
- Instagram account
- WhatsApp on +201031197315
- Email: cs@heels-eg.com